About this role
There is a Service Desk Analyst vacancy at University of Leeds in Leeds, United Kingdom, working on-site. Filed under Operations, the job covers the usual ground for that area. Day-to-day, you would be working out of the Leeds office. The level given is entry-level, so applicants should be around that stage of their career. Day-to-day work draws on Communication, Troubleshooting, Operations Management. Worth a look if you want Operations work in Leeds.
Your Career Hunter matched this listing against the employer's careers page on Nov 8, 2026.
Job Overview
Job description provided by University of Leeds.
The University of Leeds seeks a Service Desk Analyst to join its IT Service Desk team as the first point of contact for enquiries to IT Services.
Work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues across the university.
Triage incoming enquiries and calls, providing a first-time fix service for straightforward incidents and referring complex issues to second and third line support teams.
Resolve a variety of technical issues, troubleshooting and providing first and second line fixes for desktop, laptop, tablet and mobile devices.
Receive telephone calls, live-agent chatbot messages and emails, and face-to-face enquiries, understanding each query and resolving or triaging it to the right IT function.
Maintain knowledge base articles and artefacts to share knowledge and support continual service improvement within the team.
Record interactions accurately with attention to detail and take responsibility for customer-focused technical solutions and follow-up actions.
Advise customers on purchasing new IT equipment, understanding their needs and recommending options under purchasing agreements and installation arrangements.
Support ad hoc IT projects such as office and teaching space moves and upgrades, key university events and new service introductions.
Applicants need experience in a customer-facing environment with excellent customer service and communication skills, translating technical information for a wide range of users; experience of first or second line IT support and desktop deployment tools such as SCCM, Intune, Autopilot or Jamf is desirable.
Original posting: https://jobs.leeds.ac.uk/Org/AdditionalInfo.aspx?ref=CSUIT1784&report=1