About this role
NYC Department of Consumer and Worker Protection is adding a Director, Application Support to its Operations work in New York, USA. It is an Operations role, and the posting is filed under that category. The job is based at the New York office, so expect to be there in person. Anyone applying should be at manager-level, or close to it. The posting lists Communication, Operations Management among the skills it looks for. The employer's description below has the full detail on how to apply.
Your Career Hunter matched this listing against the employer's careers page on Nov 8, 2026.
Job Overview
Job description provided by NYC Department of Consumer and Worker Protection.
Lead application support for the NYC Department of Consumer and Worker Protection, reporting to the Executive Director of ITOPS & Support.
Support Microsoft Dynamics 365 and Angular/.Net applications, including CRM tracking of contacts, activities and correspondence.
Assess current business processes against standard Dynamics 365 functions and turn them into functional requirements and designs.
Create and refine detailed functional designs with project leaders and business representatives.
Share designs with business, development, testing and training teams and support user acceptance testing.
Manage defect triage during internal and external testing and check the application meets end-user expectations.
Lead the support team, working with project and product managers to agree requirements deliverables.
Needs a degree with 24 credits in computer science or a related field plus two years of software experience, including a year leading projects; Dynamics 365 experience preferred.
City residency is not required; apply by emailing a resume and cover letter to dcwpjobs@dcwp.nyc.gov.
Original posting: https://cityjobs.nyc.gov/job/director-application-support-in-nyc-all-boros-jid-47187