About this role
In Trailblaze IT's Operations area, there is an opening for a 2nd Line IT Support Engineer in London, United Kingdom. Filed under Operations, the job covers the usual ground for that area. The hybrid setup means some days on-site and some days working remotely. It suits someone working at mid-level who wants the next step. Pay is listed at GBP 34,000 per year, which gives you the range before you apply. The employer's own description further down the page has the rest, including the application link.
Your Career Hunter matched this listing against the employer's careers page on Nov 3, 2026.
Job Overview
Job description provided by Trailblaze IT.
Trailblaze IT is recruiting a 2nd Line IT Support Engineer for its London client base, on a permanent, full-time, hybrid basis.
The role pays £34,000 per year and mixes remote support with on-site visits to customer sites across London.
You will provide second-line technical support for hardware, software and network issues, both remotely and in person.
The work includes diagnosing and resolving incidents, maintaining systems and escalating complex problems where needed.
You will keep accurate records of support activity, solutions and technical documentation for the wider team.
The engineer works closely with the first and third line teams to deliver a seamless service to clients.
Applicants need at least two years in a second-line IT support role, ideally in a customer-facing environment.
Strong skills are expected in Windows Server, Active Directory, Office 365 and virtualisation such as VMware or Hyper-V.
Knowledge of TCP/IP, DNS and DHCP is required, Azure or AWS experience is an advantage, and a UK driving licence is highly desirable.