About this role
Hiring now in Islamabad, Pakistan: zones is looking for an IT Client Support & Operations Coordinator to work on-site. The work falls under Product & Project Management, so the day-to-day sits squarely in that field. The team works from Islamabad, and this role is part of that office. Experience at entry-level fits here, and the posting is written with that in mind. The posting lists Git, Docker among the skills it looks for. On pay, the listing states PKR 90,000 to 150,000 per month. The rest — requirements, and how to apply — is in the employer's description below.
Job Overview
Job description provided by zones.
Position Summary:
The IT Client Support & Operations Coordinator at Zones acts as the crucial liaison between international clients and internal engineering departments. You will monitor service ticket queues, coordinate escalation responses, and ensure SLA compliance for international clients.
Key Responsibilities:
• Track client requests, incidents, and equipment dispatch workflows using ServiceNow and Jira.
• Coordinate with technical support engineers to expedite resolution of critical hardware and software tickets.
• Prepare regular weekly operational metric reports, uptime reviews, and client satisfaction summaries.
• Facilitate clear communication between clients in North America/Europe and regional operations teams.
Qualifications:
• 1-2 years of experience in IT customer support, project coordination, or service desk operations.
• Excellent English verbal and written communication skills with strong telephone etiquette.
• Strong organizational skills and proficiency with spreadsheets and IT ticketing platforms.
• Willingness to support rotating or night shift coverage aligned with international business hours.