Job Overview
The Head of Program and Operational Design leads the strategic design, development and continuous improvement of TCF's Alumni Pathways journey, helping students navigate opportunities beyond Grade 10. TCF's strategy is translated into integrated programs, frameworks and operating models across intermediate and tertiary education, counselling, parallel career pathways, livelihoods, alumni community engagement and school engagement. The role ensures pathways are supported by effective student guidance, strong institutional partnerships, practical implementation frameworks, and robust monitoring, evaluation and learning mechanisms. Program strategy and design includes building an integrated program architecture and multi-year roadmap, and designing models, standards and interventions for education, livelihoods and alumni development. Counselling approaches and tools are developed to help students assess interests, aptitudes and options, with a coherent journey spanning counselling, applications, admissions, scholarships and transition support. Institutional partnerships are mapped and partnership strategies developed to strengthen access to education, vocational, technology and livelihood opportunities. Implementation guidance, tools and MEL frameworks define outcome measures, with program performance reviewed and evidence-based improvements recommended. The incumbent works closely with College Delivery and Data Systems and Insights to align design, measurement and operational support, and contributes to annual planning and strategy reviews. A Master's degree from a reputable university is required, with minimum 10 years of relevant experience including at least 5 years in team leadership or management.