Job Overview
The Head of Data Systems and Insights establishes and oversees the data, systems and analytical infrastructure required to manage Alumni Pathways at scale. The role leads data governance, management information, dashboards and analytics, systems infrastructure and digital tools to strengthen programme monitoring and decision-making, improving data quality and visibility into alumni progression. Data collection standards, protocols and ownership frameworks are established across the Alumni Pathways portfolio, with data quality, completeness, consistency, accuracy, security and access controls strengthened. Dashboards, management reports and analytical outputs are designed and maintained to give leadership timely, reliable and actionable visibility into progress, performance, risks and outcomes, translating data into insights for planning and resource allocation. A structured reporting framework and regular reporting flow are established against agreed performance indicators, working with programme teams to translate information needs into data requirements and decision-support tools. Systems infrastructure is assessed, selected, implemented and improved, overseeing digital engagement tools for student and alumni communication, engagement tracking and data capture. Business processes are mapped, documented and optimized with clear workflows, roles, approval mechanisms and service standards, supported by SOPs and tracking mechanisms. Annual operational planning and budgeting is supported with oversight of fund allocation and expenditure, alongside financial and operational controls and audit coordination. The role requires a Master's degree from a reputable university and a minimum of 10 years of relevant experience, including at least 5 years in team leadership or management.