Customer Experience Associate

Rinse is hiring a Customer Experience Associate at its San Francisco headquarters to be a core member of a small team focused on the highest quality experience for customers. The role involves representing Rinse's values when answering questions about services and solutions through email, text and phone conversations. The associate works closely with local operations teams to coordinate custom requests between Rinse Valets, vendors and customers, using tact and judgement. They have flexibility to identify and implement creative solutions to customers' requests and to push themselves and the team to continually improve processes and services. Candidates need at least one year of experience in a role directly interacting with customers, preferably in a support capacity. They should be passionate about helping people and problem solving, with proven ability to craft communications for a variety of audiences with impeccable writing skills. They must thrive in a dynamic, fast-paced, team-based environment and be flexible with scheduling. This is a full-time job that requires nights and weekends, based in the SOMA district of San Francisco, close to BART and Caltrain. The package includes competitive compensation and stock options, health insurance, an open vacation policy, flexible work and office hours, and free dry cleaning and laundry. Original posting: https://www.rinse.com/careers/cx-associate/