Job Overview
"Job ID: 63673
Job Category: Information & Technology
Division & Section: Toronto Water, Technology & Customer Experience
Work Location: 60 Tiffield Road
Job Type & Duration: Full-Time, Temporary Vacancy (21 months)
Hourly Rate: $49.66 - $54.43
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 24-Sep-2026 to 08-Oct-2026
Major Responsibilities:
Summary
The Application & Technical Support Specialist 1 provides advanced technical support, infrastructure services, and front-line troubleshooting to enable Toronto Water staff to deliver essential services effectively and reliably.
- Technical Support & Troubleshooting
- Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for audio-visual room configuration, field devices, desktops, laptops, mobile devices, printers, and line-of-business applications.
- Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
- Plan and execute hardware/software deployment, configuration, upgrades, and lifecycle maintenance.
- Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
- Leads team in identification and resolution of issues and problems.
- Infrastructure & Security Operations
- Configure and maintain server, network and endpoint infrastructure.
- Participate in information security investigations, threat analysis, mitigation activities and incident response.
- Manage data security, access control, authentication mechanisms and Active Directory administration.
- Collaboration & Continuous Improvement
- Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
- Develop technical documentation, training materials and user guidelines.
- Prepare executive-level reports summarizing findings, metrics or recommendations.
- Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
- Perform capacity planning, maintaining assets inventory and tracking software lifecycle information
- Provide training to clients in use of technology.
Key Qualifications: Your application must describe your qualifications as they relate to:
1. Considerable experience delivering end-user technical support in a large enterprise environment, including asset management, hardware deployment, authentication services, file/print services and remote access.
2. Strong, hands-on experience supporting enterprise meeting rooms, including diagnosing and resolving audio, video, and screen-sharing issues, as well as supporting in-the-moment meeting escalations.
3. Considerable experience maintaining desktop and mobile computing hardware, client/server operating systems, plus four (4) or more of the following:
- Unified Endpoint Management tools
- Cloud and on-prem platforms and technologies
- Mobile Device Management tools
- Application Delivery Platforms
- Directory Services & DNS
- Privileged access & secure remote support
- Scripting languages
- Audio visual and digital signage systems
- Field Devices Management tools
- Printer Management tools
- Assets Management tools
- Software Lifecycle Management tools
4. Considerable experience configuring, administering and maintaining permissions, security and user rights in an Active Directory domain environment.
5. Must have ITIL certification, CompTIA A+ plus one or more additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).
6. Support ticketing system as required.
7. PowerShell or scripting experience for basic automation.
8. Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.
9. Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.
10. Ability to lift/move equipment/boxes up to 40lbs.
You must also have:
- Knowledge of current/emerging computing, communication, cloud and datacenter technologies.
- Ability to work under time constraints and meet deadlines.
- Ability to work independently or cooperatively within a team.
- Ability to work on several projects concurrently.
- Good analytical and organizational skills.
- Good verbal and written communication skills.
- Detail oriented with demonstrated problem solving abilities.
- Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
- Strong customer service focus, teamwork orientation and collaboration skills.
- Demonstrated analytical thinking, sound judgment, and effective problem-solving in complex technical environments.
- Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
- Ability to develop procurement documentation and formal requests for technology services/equipment.
- Ability to build and maintain stakeholder relationships across diverse teams.
- Commitment to promoting equity, diversity, inclusion and respectful workplaces.
- Availability for after-hours emergency support and scheduled standby rotation."